Frequently Asked Questions (FAQ) - Our Membership Plans

1. What is the difference between the different types of plans?

Here is what is included in the different memberships.

• POLY : conditioning room, open gym activities, orientation with a certified instructor.
• MULTY : conditioning room, open gym activities, orientation with a certified instructor, group fitness classes.
• OMNY : conditioning room, open gym activities, group fitness classes, sports in the gym, aquatic activities, Aquafit classes, one training session with a private trainer.

2. What if I want to try something that is not in my plan?

You can purchase a day pass online, which gives you access to all our activities. POLY and MULTY members enjoy a preferential rate.

3. Is my membership valid throughout the entire Québec YMCA network?

Yes.

4. Does my membership give me access to other Y centres across Canada?

Yes, you can call the Y center you wish to visit directly. They can tell you about their access policy for YMCA members in other provinces.

5. I am a member at another YMCA outside of Québec. Can I access YMCAs of Québec services?

Yes. For members of other YMCAs in Canada or abroad, you can get 20 free passes, valid for a 6-month period.

If all the passes have been used before the 6-month period is up, you can buy daily passes at a reduced rate of $10 per pass. Please ask in our centres for more information.

6. Do the membership plans include towel service?

• Our memberships do not include towel service, except the Plus membership at the Cartierville YMCA.
• However, our pro shop sells towels.

7. Do the membership plans include locker rentals?

• You can add a locker rental at any time, regardless of your membership type.
• Daily use of lockers in the changing rooms is always free.

8. Have your needs changed within your membership period?

You can modify your membership plan.

• If you would like to upgrade your membership, you can do so for free at any time.
• If you would like to downgrade to a less expensive plan, please note that a $30 administrative fee will apply. 
• If you would like to cancel your membership, please note that a $30 administrative fee will apply.* 

*The request to cancel must be done in one of our centres. The Consumer Protection Act concerning the claim for payment of a sum equal to 1/10 of the total price in the contract applies if the cancellation is made before 36 days.

To learn more, please consult our General Terms and Conditions.

9. Can I modify my membership plan online?

• Modification: You can modify your plan by contacting the Customer Experience Centre by telephone or by stopping by the front desk at your YMCA centre.
• Cancellation: Cancelling your membership can only be done in person at the front desk of your centre.

To learn more, please consult our General Terms and Conditions.

10. Can financial assistance be applied to all membership plans?

All membership plans are eligible for financial assistance, except the Plus membership.

11. Do you offer any discounts?

We offer reduced rates for certain age groups (teens and seniors), and children aged 0 to 11 can access the centre for free when accompanied by an adult member. Additionally, with our referral program, members will get a credit in their account when they refer a new member (someone who has never been a YMCA member in the past) to us.

We also have a financial assistance program, which allows eligible participants to get a reduced rate on our membership plans based on their financial situation.

12. How can I renew my membership?

You can renew your membership in 3 ways:

• Online: by logging into your member account.
• By telephone: by calling the Customer Experience Centre at 514 687-9622 (Montréal) | 1 833 505-9622 (outside Montréal).
• In person: at the front desk of your local YMCA centre.

13. Are there any benefits to renewing my membership before the expiration date?

YES! If you renew your OMNY, MULTY, or POLY membership before it expires, you will automatically get a 7% discount. In addition, you can modify your membership plan without any additional fees when you renew.

💡 Tip: To get the 7% discount and change your membership plan at the same time, it is better to renew by telephone with our Customer Experience Centre at 514 687-9622 (Montréal) | 1 833 505-9622 (outside Montréal) or in person at your centre. 

14. How do I get the member discount for my children?

As a member, you can now add your children (aged 0 to 11) to your YMCA account at no cost. They can enjoy benefits such as discounts on the various à la carte courses.

To add your children, please stop by the customer experience counter or call us at 514 687-9622 (Montréal) | 1 833 505-9622 (outside Montréal). 

15. Are member discounts on complementary services and offers available with all membership plans?

Yes.

16. What offers or services are eligible for the member rate?

With each membership plan, members get the member rate on the following complementary services and offers:

• À la carte activities for children and adults
• Private or semi-private group swimming classes for children or adults
• Private and semi-private training
• OMNY day pass
• Fitness and aquatic certification courses
• Day camps and Camp YMCA Kanawana summer camp* (some camps are excluded)

17. Do I get a discount if I refer someone to you?

We now have a referral program, which means you and the person you refer to us will each get a $20 credit in your respective accounts. You can refer as many people as you want, as long as they have never been a YMCA member in the past.

18. How does the referral program work?

To take advantage of the referral program, the person referred to us will need the full name, telephone number, and email address of the member who referred them. The credit will then be added to both accounts when the person referred to us signs up for a membership.

19. Can I use my credit on any product?

Yes, the credit can be applied to your membership fees, to complementary services and offers (such as classes or private training), and to products in our pro shop. The credit cannot be applied to the YMCA International Language School.