Terms and Conditions

(These conditions are an integral part of the contract)

1. TERM AND PAYMENT

1.1 The term of the contract takes effect from the date on which the membership begins as indicated on the receipt.

1.2 The consumer agrees and undertakes to pay when due any amount owed to The YMCAs of Québec (hereafter the “YMCA”) and to fulfill their scheduled transaction payment obligations as indicated in the “Payment Terms and Conditions” section of this contract.

1.3 The consumer agrees to notify the YMCA of any change that may occur in their mode of payment which could result in the inability of the YMCA to process the payment at least 1 day before the next payment due date (e.g. modifications of a bank or credit card account, new expiration date for a credit card).

1.4 Penalties for declined payments: cheques that are returned or payments that are declined for whatever reason are subject to the payment of the costs incurred by the YMCA.

2. GROUP FITNESS, PRIVATE TRAINING, FACILITY AND EQUIPMENT MAINTENANCE

2.1 The YMCA is committed to providing a safe environment for everyone. This may result in temporary interruptions in service or access to specific areas or equipment within a centre, such as the pool. Fees will not be adjusted as a result of maintenance, repair or renovation work carried out by the YMCA. Should a YMCA centre be temporarily unavailable, the consumer may use the facilities and equipment at any other YMCA centre, providing they are available.

2.2 Access to group fitness courses is subject to availability.

2.3 For the private training session included in the OMNY membership, it is one private training session per year and per member, non-refundable or redeemable for cash and non-transferable.

3. LIMITATION OF LIABILITY

3.1 The user and their guests understand and accept that, by registering in a YMCA program and/or using YMCA fitness equipment or facilities, they are doing so voluntarily and at their own risk, subject to the terms of this contract. While the YMCAs of Québec’s employees, volunteers, instructors, and subcontractors make every effort to minimize exposure to possible risks, the YMCA advises its users and their guests to consult their physician before participating in its programs or using its fitness equipment and facilities. The user and his guests therefore accept all risks inherent in the practice of physical activity and the use of equipment made available to them.

3.2 The YMCA will not be held responsible for any material damages arising from the use of its equipment or other facilities, nor sustained during the activities of the consumer and their guests, unless these are a result of the personal actions of the YMCA or one of its representatives.

3.3 The consumer assumes the full responsibility for any damages and hereby fully acquits and releases the YMCA and its managers, administrators, agents, employees, instructors, volunteers and other representatives of the YMCA from all present and future suits, claims, demands, actions or causes of actions arising from the use of its equipment or other facilities, except where the damage is the result of the personal actions of the YMCA or one of its representatives.

3.4 The YMCA is not responsible for the destruction or damage of the property of or of property in the possession of the consumer and/or their guests, or for the loss of this property.

4. HANDLING PERSONAL INFORMATION

4.1 The YMCA is committed to protect the consumer’s personal information and to respect the laws and regulations applicable to their use. The YMCA collects personal information about the consumer and/or their guests (including, but not limited to first and last name, gender, mailing address, email address and age) required to manage effectively the requested services.

4.2 Among other things, the YMCA collects personal data for statistical purposes to better meet the consumer’s service needs and to ensure a safe environment for any person using the facilities as well as to inform the consumer about the YMCA program in which they are registered, to complete payment transactions and to satisfy regulatory obligations.

4.3 Only authorized employees have access to the consumer’s personal information. The consumer’s personal information is stored in the YMCA’s secure computer system. Subject to legal restriction, the consumer has the right to access his file and update their personal information by sending a written request to the YMCA. Except as permitted by law, no personal information will be released to unrelated third parties without the consumer’s prior written consent.

4.4 The consumer consents to provide their personal information, including their email address to the YMCA as a means for communication between parties. This consent authorizes the YMCA to use the consumer’s email address to send them any information about the services they have requested, to inform them about other YMCA programs, services and opportunities that may interest and benefit them as well as to obtain their opinion on the quality of services provided by the YMCA. Should the consumer no longer wish to be contacted by email, they must advise the YMCA.

4.5 With regard to how personal information collected on the YMCA websites and social media is stored, used and disclosed, please consult the YMCA’s privacy policy page.

For any questions about how we manage your personal data or to exercise your rights
Please contact our responsible officer:
Email Address: confidentialite@ymcaquebec.org
Postal Address: 1435 Drummond St, Montreal, Quebec H3G 1W4

5. SALES TAX

5.1 The amount of the payments under this contract will be automatically adjusted during the term of this contract to take into account any increase or reduction in provincial and/or federal sales taxes that are applicable at the time of payment.

5.2 The consumer agrees to pay the YMCA any applicable provincial and federal sales taxes at the time of the payment and, if these payments are made through pre-authorized debits, he also authorizes the YMCA to collect any applicable sales taxes directly through these pre-authorized payments.

6. CANCELLATION TERMS

Clause required under the Consumer Protection Act.
Membership (Contract entered into by a merchant who operates a physical fitness studio)
“The consumer may cancel this contract without charge or penalty before the merchant has begun the performance of his principal obligation by sending the form attached hereto or another notice in writing for that purpose to the merchant.” If the merchant has begun to perform his principal obligation, the consumer may cancel this contract within a time period equal to 1/10 of the duration prescribed in this contract by sending the attached form or another notice in writing for that purpose to the merchant. Such time period shall begin at the time the merchant begins to perform his principal obligation. In that case, the merchant may not exact from the consumer payment of any sum greater than one-tenth of the remaining contract value. The contract is cancelled, without further formality, upon the sending of the form or notice.

After the 36-day period, the consumer may cancel the membership with a $30.00 administrative fee to be charged by the YMCA. The amount of the administrative fee may be changed upon reactivation of the membership.

The consumer may add to their membership (add services) at any time at no charge.

The consumer may change to a lower cost option (remove services); the YMCA will charge an administrative fee of $30.00.

Within 10 days following the cancellation of this contract, the merchant must restore to the consumer the money he owes him.
It is in the consumer’s interest to refer to sections 197 to 205 of the Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the “Office de la protection du consommateur”.

6.1 The membership can be ended at least 1 day before the next invoice date (payment). In the case that next payment is scheduled on the day of the cancellation request, the membership will be cancelled for the following payment.

6.2 If the contract is cancelled after a period equal to 1/10 of the duration of your membership contract, an administrative fee not exceeding $115 will be applied to the amount of the credit balance in a case of a refund.

6.3 Joining fees are not refundable.

6.4 A cheque for a refund will be issued within a maximum of 10 working days.

7. GENERAL

7.1 The consumer acknowledges that the rights conferred to him under this contract cannot be assigned or transferred.

7.2 The consumer has viewed and agrees, and agrees to have their guests and participating family members read and understand, the limitation of liability provisions provided herein and the YMCA rules and code of conduct. Failure to comply with the rules by the consumer and/or their guests and/or their family members could be a sufficient reason to terminate the subscription or participation in an activity.

7.3 The consumer acknowledges that it is strictly forbidden to lend his/her membership card to a friend, family member or anyone else.

7.4 Consumers and participating guests are required to identify themselves with their membership card before accessing the facilities. They also understand that they must carry their access card with them at all times. Upon request by YMCA staff, consumers and guests must identify themselves by presenting their access card.

7.5 The parties have agreed that this contract be drafted in English.

I have read and accept the terms and conditions as described in the “General Conditions” document, which is an integral part of this contract. I authorize the YMCA to collect payments according to the transaction method and date(s) described above. I understand that the settlement of direct debit payments can take up to 7 working days.

GENERAL TERMS AND CONDITIONS - À LA CARTE COURSES

1. PREREQUISITE CONDITIONS

You agree to respect course pre-requisites and attendance policies. You declare that you are aware that all courses attended will not be refunded. Please refer to section 5 for more information about our cancellation policy.

2. FACILITY AND EQUIPMENT MAINTENANCE

YMCA and its partners are committed to proper maintenance and upkeep of their facilities and equipment which is an important part of ensuring a safe and environment for all to enjoy. This may result in temporary interruptions in service or access to specific areas or equipment. Fee adjustment(s) shall not apply due to maintenance, repair on a site or equipment. In the event the facility is temporarily unavailable, sessions will be postponed to a later date and you will be informed.

3. LIMITATION OF LIABILITY

You may participate in activities associated with the courses mentioned herein that may present certain health and safety risks. You declare that you are aware of these activities and that you accept their inherent risks. You agree that, by participating in any activity that is subject to the terms of this contract, you are doing so at your own risk and cost. Furthermore, before participating in such activities, you pledge to seek instruction from qualified staff specially appointed for this purpose by the YMCA as well as to seek outside medical advice as to these risks.
 

The YMCA shall not be held responsible for any damages or injuries arising from your participation in the activities and the use of our equipment, nor sustained during your fitness training. You assume full responsibility for any damages or injuries which you might incur and hereby fully release the YMCA and its managers, administrators, agents, staff, instructors, volunteers, and other YMCA representatives from all present or future suits, claims, demands, actions, or causes of action arising from your participation in the activities.
 

The YMCA shall not be held responsible for the damage or the destruction of your property or to property in your possession, or for the loss or theft of this property.

4. HANDLING PERSONAL INFORMATION

The YMCA is committed to protecting your personal information by following responsible information handling practices. To better manage the YMCA and its services, we collect personal information, including, but not limited to, first and last name, gender, address, postal code, email address, and age. We collect your personal data for statistical purposes to better meet your service needs and to ensure a safe environment for all participants in the courses or activities as well as to inform you about the YMCA program in which you are registered, to complete payment transactions and to satisfy regulatory obligations. Only authorized staff members have access to your personal information, which is stored in a file under your name. Subject to legal restrictions, you have the right to access your file and update your personal information by sending us a written request. None of your personal information will be disclosed to a third party without your prior written consent, except as permitted by law.
 

You consent to providing us your email address as a means for us to communicate with you. As such, you authorize the YMCA to use your email address to inform you about the services you have requested, about other YMCA programs, services and opportunities that may interest and benefit you as well as to obtain your opinion on the quality of the services we provide. If you no longer wish to be contacted by email, please send us a written request to that effect.
 

Please visit: YMCA’s privacy policy page about our privacy policy and how we store, use, and disclose the personal information gathered on our website and our social media pages.

5. CANCELLATION POLICY

You may cancel your enrollment to the fitness activity (hereinafter referred to as the “contract”) without charge or penalty before we have begun the performance of our principal obligation by sending us a written notice to that effect.

If we have begun to perform our principle obligation, you may cancel this contract at any time, subject to at least 24 hours' notice prior to the next class, in order to avoid billing for the next class.

If the cancellation request is received less than 24 hours before the next class, that class will not be refunded.

Unused lessons will be refunded on a pro-rata basis.

No refunds will be given for no-shows.

5.1 PRIVATE LESSONS

Only one make-up lesson will be granted per session, with the exception of the summer session, provided that the aquatic coordinator has been notified at least 24 hours in advance. In the event of the participant's absence without 24 hours notice, the lesson will be considered lost. If the participant has already benefited from a make-up lesson, any further absence will result in the loss of the lesson concerned, with no possibility of refund. (See 5.3 for contact information)

5.2 SEMI-PRIVATE LESSONS

For semi-private lessons, a make-up lesson will only be granted if all participants are absent, provided that the aquatic coordinator has been notified at least 24 hours in advance. If at least one participant is present, the session will be maintained and considered valid. (See 5.3 for contact information)

5.3 AQUATIC DEPARTMENTS CONTACT INFORMATION

Cartierville
514-313-1111 ext. 14081
ctvaquatique@ymcaquebec.org

Du Parc
514-271-9622 ext. 12201
aquatique.dp@ymcaquebec.org

Notre-Dame-de-Grâce
514-486-7315 ext. 16110
aquatiques.ndg@ymcaquebec.org

Saint-Roch
418-525-9622 ext. 22256
info.st-roch@ymcaquebec.org

Westmount
514-931-8046 ext. 17236
aquatiques.wm@ymcaquebec.org

6. GENERAL RULES

The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate of others. YMCA members, volunteers and staff all pledge to treat one another with respect and dignity, to take care of the centre’s facilities, and to comply with our current rules, under penalty of immediate removal from the premises.

RESPECT

• Please follow the instructions of the YMCA staff and volunteers.
• Please use respectful language at all times.
• Aggressive behaviour, fights, threats, and physical attacks are strictly forbidden.
• Please return equipment to its rightful place after use.
• Please arrive on time for group activities.

HYGIENE

• Please maintain proper hygiene.
• Food and beverages are not permitted on the course sites, except sport drinks and water in unbreakable and spill-proof bottles (glass containers are forbidden).

SECURITY

You bear the responsibility for keeping your belongings and valuables in a safe place.

GENERAL

You recognize that the rights granted to you herein cannot be relinquished or transferred.
You agree to comply with the YMCA’s current rules. You acknowledge and declare that you have understood these rules prior to accepting the present terms.

GENERAL TERMS AND CONDITIONS - SESSIONS

1. PREREQUISITE CONDITIONS

You agree to respect course pre-requisites and attendance policies. You declare that you are aware that all courses attended will not be refunded. Please refer to section 5 for more information about our cancellation policy.

2. FACILITY AND EQUIPMENT MAINTENANCE

YMCA and its partners are committed to proper maintenance and upkeep of their facilities and equipment which is an important part of ensuring a safe and environment for all to enjoy. This may result in temporary interruptions in service or access to specific areas or equipment. Fee adjustment(s) shall not apply due to maintenance, repair on a site or equipment. In the event the facility is temporarily unavailable, sessions will be postponed to a later date and you will be informed.

3. LIMITATION OF LIABILITY

You may participate in activities associated with the courses mentioned herein that may present certain health and safety risks. You declare that you are aware of these activities and that you accept their inherent risks. You agree that, by participating in any activity that is subject to the terms of this contract, you are doing so at your own risk and cost. Furthermore, before participating in such activities, you pledge to seek instruction from qualified staff specially appointed for this purpose by the YMCA as well as to seek outside medical advice as to these risks.
The YMCA shall not be held responsible for any damages or injuries arising from your participation in the activities and the use of our equipment, nor sustained during your fitness training. You assume full responsibility for any damages or injuries which you might incur and hereby fully release the YMCA and its managers, administrators, agents, staff, instructors, volunteers, and other YMCA representatives from all present or future suits, claims, demands, actions, or causes of action arising from your participation in the activities.
The YMCA shall not be held responsible for the damage or the destruction of your property or to property in your possession, or for the loss or theft of this property.

4. HANDLING PERSONAL INFORMATION

The YMCA is committed to protecting your personal information by following responsible information handling practices. To better manage the YMCA and its services, we collect personal information, including, but not limited to, first and last name, gender, address, postal code, email address, and age. We collect your personal data for statistical purposes to better meet your service needs and to ensure a safe environment for all participants in the courses or activities as well as to inform you about the YMCA program in which you are registered, to complete payment transactions and to satisfy regulatory obligations. Only authorized staff members have access to your personal information, which is stored in a file under your name. Subject to legal restrictions, you have the right to access your file and update your personal information by sending us a written request. None of your personal information will be disclosed to a third party without your prior written consent, except as permitted by law.
You consent to providing us your email address as a means for us to communicate with you. As such, you authorize the YMCA to use your email address to inform you about the services you have requested, about other YMCA programs, services and opportunities that may interest and benefit you as well as to obtain your opinion on the quality of the services we provide. If you no longer wish to be contacted by email, please send us a written request to that effect.
Please visit: ymcaquebec.org/en/Privacy-Policy about our privacy policy and how we store, use, and disclose the personal information gathered on our website and our social media pages.

5. CANCELLATION POLICY

You may cancel your enrollment to the fitness activity (hereinafter referred to as the "contract") without charge or penalty before we have begun the performance of our principal obligation by sending us a written notice to that effect.

If we have begun to perform our principle obligation, you may cancel this contract at any time, subject to at least 24 hours' notice prior to the next class, in order to avoid billing for the next class.

If the cancellation request is received less than 24 hours before the next class, that class will not be refunded.

Unused lessons will be refunded on a pro-rata basis.

No refunds will be given for no-shows.

5.1 PRIVATE LESSONS

Only one make-up lesson will be granted per session, with the exception of the summer session, provided that the aquatic coordinator has been notified at least 24 hours in advance. In the event of the participant's absence without 24 hours notice, the lesson will be considered lost. If the participant has already benefited from a make-up lesson, any further absence will result in the loss of the lesson concerned, with no possibility of refund. (See 5.3 for contact information)

5.2 SEMI-PRIVATE LESSONS

For semi-private lessons, a make-up lesson will only be granted if all participants are absent, provided that the aquatic coordinator has been notified at least 24 hours in advance. If at least one participant is present, the session will be maintained and considered valid. (See 5.3 for contact information)

5.3 AQUATIC DEPARTMENTS CONTACT INFORMATION

Cartierville
514-313-1111 ext. 14081
ctvaquatique@ymcaquebec.org

Du Parc
514-271-9622 ext. 12201
aquatique.dp@ymcaquebec.org

Notre-Dame-de-Grâce
514-486-7315 ext. 16110
aquatiques.ndg@ymcaquebec.org  

Saint-Roch
418-525-9622 ext. 22256
info.st-roch@ymcaquebec.org

Westmount
514-931-8046 ext. 17236
aquatiques.wm@ymcaquebec.org
 

6. GENERAL RULES

The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate of others. YMCA members, volunteers and staff all pledge to treat one another with respect and dignity, to take care of the centre’s facilities, and to comply with our current rules, under penalty of immediate removal from the premises.

RESPECT
• Please follow the instructions of the YMCA staff and volunteers.
• Please use respectful language at all times.
• Aggressive behaviour, fights, threats, and physical attacks are strictly forbidden.
• Please return equipment to its rightful place after use.
• Please arrive on time for group activities.

HYGIENE
• Please maintain proper hygiene.
• Food and beverages are not permitted on the course sites, except sport drinks and water in unbreakable and spill-proof bottles (glass containers are forbidden).

SECURITY
You bear the responsibility for keeping your belongings and valuables in a safe place.

GENERAL

You recognize that the rights granted to you herein cannot be relinquished or transferred.

You agree to comply with the YMCA’s current rules. You acknowledge and declare that you have understood these rules prior to accepting the present terms.

(These conditions are an integral part of the contract)

1. TERM AND PAYMENT

1.1 The term of the contract takes effect from the date on which the service begins.

1.2 The consumer agrees and undertakes to pay when due any amount owed to The YMCAs of Québec (hereafter the “YMCA”) and to fulfill their scheduled transaction payment obligations as indicated in the “Payment Terms and Conditions” section of this contract.

1.3 The consumer agrees to notify the YMCA of any change that may occur in their mode of payment which could result in the inability of the YMCA to process the payment at least 7 days before the next payment due date (e.g. closure or change of a bank or credit card account, new expiration date for a credit card).

1.4 Penalties for declined payments: cheques that are returned or payments that are declined for whatever reason are subject to the payment of the costs incurred by the YMCA.

2. SALES TAX

2.1 The amount of the payments under this contract will be automatically adjusted during the term of this contract to take into account any increase or reduction in provincial and/or federal sales taxes that are applicable at the time of payment.

2.2 The consumer agrees to pay the YMCA any applicable provincial or federal sales taxes at the time of the payment and, if these payments are made through pre-authorised debits, they also authorise the YMCA to collect any applicable sales taxes directly through these pre-authorised payments.

3. GENERAL

3.1 The consumer acknowledges that the rights conferred to them under this contract cannot be assigned or transferred.

3.2 The parties have agreed that this contract be drafted in English.

I authorize the YMCA to collect payments according to the transaction method and date(s) described above. I understand that the settlement of direct debit payments can take up to 7 working days.

The parent or legal guardian of the participant registering for Camp YMCA Kanawana understands and accepts the following terms and conditions:

1. I agree to notify the YMCA immediately if my child has been exposed to a contagious disease or any kind of parasite (bed bugs, lice, etc.) prior to their arrival at camp.
    
2. In order to treat some common ailments such as headaches, earaches, fever, cold or flu symptoms, nausea or others, I accept that authorized YMCA employees may administer certain non-prescription (over-the-counter) medications to my child, namely acetaminophen, ibuprofen, antiemetics, antihistamines, anti-inflammatory drugs, cough syrup, antibiotic ointment, etc. If my child has an allergy or intolerance to certain medications, I agree to identify these allergies or intolerances on my child’s health form.
    
3. I accept that authorized YMCA camp employees may administer certain prescription medications to my child, as prescribed by a physician or other health professional, or emergency medication for anaphylaxis.
    
4. I agree to provide the YMCA with any new medical information regarding my child, which may arise after the completion of this form and before my child’s arrival to camp.
    
5. I authorize YMCA camp employees to check my child’s hair for lice and nits. If my child has lice or nits, I understand that my child will be required to return home to receive treatment to remove the lice or nits. The cost of any treatment that my child may receive at camp will be my sole responsibility. I have read and understood the Parent Guide, which provides more information about the camp lice policy.
    
6. In case of a medical emergency, YMCA camp employees will attempt to contact the parent, legal guardian or other contact person identified on the child’s health form. If it is not possible to contact these people, or in the event of a serious emergency, I authorize YMCA camp employees to contact emergency services (ambulance or medical evacuation by airplane or helicopter during a Camp YMCA Kanawana backcountry trip) or to contact a doctor or dentist to treat my child. In the event of an accident or disease affecting my child, I authorize the YMCA, or its representative, to approve any procedures or fees, including hospitalization, surgery, anaesthesia, injections or any other necessary treatment deemed essential for my child’s care and well-being. The costs associated with the care or evacuation of my child will be my sole responsibility and I agree to refund the YMCA for any sum that may have been paid by the YMCA, or its representative, for the treatment of my child.
    
7. If I have registered my child for Camp YMCA Kanawana, I confirm that I have read the information provided by Camp YMCA Kanawana and understand the nature of participating in a Camp YMCA Kanawana program, including a canoe excursion. I understand that the activities offered at Camp YMCA Kanawana take place in wild or natural environments, which, consequently, may be located far from medical services. Given the remote locations involved, an emergency evacuation, if required, could be significantly delayed, which could potentially aggravate my child’s health condition or injury.
    
8. I understand that, by registering my child for Camp YMCA Kanawana, they will participate in various physical and sports activities, namely: archery, canoeing, kayaking, paddle boarding, swimming, rock climbing, learning survival skills (preparing a campfire, building a shelter, identifying plants, etc.), field sports and games (ball sports, tag, dodgeball, etc.), ropes course, etc.
    
9. I have been informed and understand that practicing physical and sports activities has certain inherent risks, which include but are not limited to:
    
   • Injuries due to falls or other movements (sprain, fracture, concussion, etc.)
   • Injuries caused by a blunt or sharp object (branch, rock, etc.)
   • Injuries resulting from accidental contact between two participants
   • Burns
   • Cold or hyperthermia
   • Drowning
      
10. Although the YMCA, its partners, staff members and instructors make every reasonable effort to reduce my child’s exposure to risks, I understand that practicing physical activities and sports involves several inherent risks. I understand the nature of the risks involved and I knowingly accept that my child may participate in these activities. I accept the risks that may be involved in the practice of these sports and activities and I understand that my child must behave in a respectful and safe manner when participating in activities.
     
11. I understand that my child must at all times follow the safety rules established by the YMCA and its partners. The YMCA reserves the right to expel a camper or participant from a program if their behaviour endangers their emotional or physical health or the emotional or physical health of other children. It is the responsibility of the parent or legal guardian to collect their child within a reasonable amount of time if the child must return home for any reason. The fees associated with the expulsion of a camper are the sole responsibility of the parent or legal guardian.
     
12. The YMCA, its partners and employees are not responsible for the loss, theft or damage of my child’s property during my child’s participation at camp.
     
13. I authorize the YMCA and its partners (including the Faculty of Fine Arts of Concordia University) to take photos, images and recordings during the activities in which my child may participate and to use these materials, in whole or in part, on the YMCA’s or its partners’ social media or to share the material with restricted groups of participants and parents. These photos, images or recordings may also be used or published in brochures, newsletters, annual reports and posters. These materials will be the sole property of the YMCA.

The parent or legal guardian of the participant acknowledges having read, understood and accepted all the terms and conditions herein. They authorize their child to attend camp and participate in all camp activities. They certify that the information recorded in their child’s health form is accurate and confirms that they have not deliberately omitted information about the health status of their child. The information provided on the form is strictly confidential and is intended to allow the YMCA to safely plan and oversee the activities in which their child will participate.

Our code of conduct embodies the spirit of the Y and helps our members, participants, and visitors to feel comfortable and safe at the YMCA.

As a member, participant, or visitor, you agree to follow our Code of Conduct, which is based on the values of caring, honesty, responsibility, and respect. This is why the following behaviours are prohibited in all YMCA facilities, programs, and online communities:

1. Inappropriate attire. Appropriate attire must be worn at all times. It is prohibited to wear clothing with vulgar language, obscene images, racial slurs or anything that contributes to a hostile environment or is inappropriate for a family environment.
2. Inappropriate language. Any hostile or vulgar language, including swearing, shouting, or name-calling.
3. Threatening physical contact. Any threatening or hostile physical contact with another person, including play fighting.
4. Sexual activity. Any demonstration of sexual activity or sexual contact with another person.
5. Harassment/intimidation. Any form of harassment or intimidation, by words, gestures, body language or behaviour that demeans another person or culture.
6. Theft/destruction of property. Any theft or behaviour that results in the destruction of property.
7. Weapons. Carrying or concealing any weapons or objects that may be used as weapons (including items that appear to be real). The YMCA bans all weapons on its premises.
8. Drugs or alcohol. Possessing or using drugs or alcohol at the YMCA, in YMCA vehicles or during YMCA sponsored programs.
9. Inappropriate conduct. Any conduct of an inappropriate, threatening or offensive nature.
10. Loitering. Loitering is not permitted in or outside YMCA facilities or programs.
11. Cellphone use. It is prohibited to talk on cellphones in the conditioning rooms, studios, locker rooms, sauna, hot tub, and steam room. It is prohibited to take photos or videos anywhere in the centre without express permission.
12. Tobacco. The use of tobacco or similar products, including e-cigarettes, is not permitted in or outside YMCA facilities and programs. YMCA facilities, grounds, and vehicles are a tobacco-free environment.
13. Social media. It is prohibited to use social media in a manner that is contrary to the YMCA’s mission or detrimental to the community.

If a member, participant or visitor does not want to confront someone about offensive behaviour or other issues that violate the Code of Conduct, they should report the behaviour to a YMCA employee.

Violating the Code of Conduct may result in the suspension or cancellation of a membership. When an incident is being investigated, the membership of the person accused of violating this Code of Conduct may be temporarily suspended pending a final decision.

The YMCA is a shared experience enjoyed by everyone. Each one of us can make the experience more enjoyable by showing some consideration. Members, visitors, volunteers, and employees are committed to treating each other with dignity and respect, taking care of the centre’s facilities, and following the rules. Failure to do so may result in immediate expulsion and the cancellation of a membership and registration to an activity.

Rental Agreement - Terms and Conditions

1. The YMCA agrees to rent to the Tenant the Leased Spaces set forth in the Rental Agreement.
2. The Tenant agrees to pay to the YMCA in full the rental cost for the rented Spaces and the applicable taxes at the time of reservation.
3. The Tenant agrees to use the Leased Spaces for the purposes of the activity as presented to the YMCA.
4. The Tenant must return the premises in the condition in which they were at the time of taking possession.
5. The Tenant shall be liable for any damage caused by it or its guests to the Rented Spaces or to third parties.
6. The Tenant acknowledges that he/she is responsible for any activities held in connection with the rental.
7. The YMCA recommends that the Tenant and his/her guests consult their physician before participating in any physical activity. The Renter and his/her guests understand and agree that by participating in any physical activity and using the YMCA's fitness equipment or facilities, they are voluntarily participating at their own risk.
8. The YMCA will not be responsible for any material damage resulting from the use of its equipment or facilities. The Renter and his/her guests assume full responsibility for any damage and completely release the YMCA and its representatives from any liability caused to him/herself, third parties and their property in connection with the rental.
9. The YMCA is not responsible for the loss or theft of the property of the Tenant or his/her guests.
10. The Tenant may not sublet or lend, in whole or in part, the rented Spaces, nor assign its lease without prior authorization from the YMCA.
11. The Tenant agrees that he/she and his/her guests shall read and accept the provisions of the present limitation of liability, regulations and code of conduct. The YMCA reserves the right to expel any person who fails to comply with these rules or who behaves in an improper manner.
12. The Tenant agrees to pay for and obtain any licenses or permits for its activities, and in particular to pay the royalties due to SOCAN and to obtain a license from SOCAN prior to the broadcasting of musical works on the occasion of the rental.
13. The consumption of alcoholic beverages or drugs in the Rented Spaces is prohibited.
14. For any cancellation, the Tenant must notify the YMCA forty-eight (48) hours prior to the start of the reservation, failing which the amount paid by the Tenant will be retained by the YMCA.
15. The parties are not responsible for cancellations caused by force majeure.