Helping kids maintain their relationship with their parents
The Service for Supervised Access Rights helps children maintain relationships with both of their parents in a safe environment when difficult family situations arise.
A parent who has lost the right to contact his or her child after a separation or a parent who must keep his or her home address confidential for safety reasons can use this service. In order to access the service, he or she must obtain an order from the Superior Court or a written and signed agreement with the parent who has custody of the child.
For a maximum of 2 hours, a supervised visit allows a child and his or her parent (who does not have custody) to meet in a neutral and safe environment in the presence of a social worker.
A custody exchange helps avoid contact between parents by allowing a child in a difficult family situation to move from one family environment to another in a safe and neutral setting in the presence of a social worker.
Supervised telephone calls
For a maximum of 15 minutes, child can make a supervised telephone call to his or her parent (who does not have custody) so they may speak to one another in a neutral and safe manner while a social worker remains on the line.
Monday, Tuesday, Thursday & Friday: 11 a.m. to 7 p.m.
Wednesday: 9 a.m. to 5 p.m.
Saturday & Sunday: 10 a.m. to 6 p.m.
Office hours: Monday to Friday: 9 a.m. to 5 p.m.